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Support

Questions, problems or ideas — write to us. A person answers, usually within a day.

Last updated: 26 September 2026This document is in English — the English version is binding.

Contact

Please never send us passwords or full card numbers — we never need them.

Your account

Signing in. Use the same method you signed up with: Telegram, Google, GitHub or e-mail. If you forgot your e-mail password, use «Forgot password?» on the sign-in page.

Deleting your account

In the app (iPhone, Android, the website or the Telegram Mini App): Settings → Danger zone → Delete account. The deletion is immediate.

Without the app. Open honestexpenses.app in any browser, sign in the same way as in the app (Telegram, Google, GitHub or e-mail) and go to Settings → Danger zone → Delete account. If you can no longer sign in, write to info@honestexpenses.app or @hermanviolin on Telegram from the e-mail address or Telegram account you signed up with — we delete the account by hand within 30 days and confirm it to you.

What is deleted. Your account, profile, transactions, accounts, categories, budgets and settings — at once and for good; a running subscription is cancelled. A few records the law or fraud prevention needs (payment records at Stripe, a one-way hash that stops a second free trial) are kept, as the Privacy Policy explains.

Your data

Export. Settings → Data → Export gives you a CSV of your transactions, which you can import back or open in any spreadsheet.

Privacy. Honest Expenses never connects to your bank. What we store and why is in the Privacy Policy.

Apple Pay & Google Wallet

iPhone (Apple Pay). Settings → Apple Pay: add the shortcut, connect it, and turn on its automation in the Shortcuts app. It needs iOS 27 or later and works for payments in shops (tapping your iPhone or Apple Watch), not for online purchases.

Android (Google Wallet). In the Android app, allow access to notifications when asked: payments from Google Wallet and supported bank apps are then recorded by themselves.

A payment in another currency is never recorded as if it were in yours: the app asks you for the amount or uses the rate you set in Settings → Apple Pay → Other currencies.

Plans & refunds

Your plan is shown in Settings → Plan. A subscription is managed (cancelled, card changed) from the same place on the website. For refunds see the Refund Policy; the terms are in the Terms of Service.